At Infinity solar we believe that access to clean, reliable and affordable energy isn’t a luxury but a universal human right. With that principle as our guiding force, we are the leading provider of residential and commercial solar systems. We have gone to great lengths in research and planning in order to provide superior products at affordable prices.
Is your system giving you challenges? Worry not you are in the right place. This is the largest and most comprehsnive trouble shooting database in Zimbabwe. Here you will find solutions to the most popular challenges faced by solar system owners. For Infinity solar customers remember if you cannot resolve your issue then you can always contact our 24/7 customer care technicians using your installation key. Everyone else if you can’t find what you are looking for then please submit your issue via our error report form and we will assist.
Q:My inverter is not charging
A: Check that the AC in and PV isolator are both raised up. If they are then try to switch the inverter off and ON.
QMy inverter is beeping with an error number
A: Record the error number and refer to the error codes table for reference
If your battery is reading 0 volts, chances are the battery experienced a short circuit. If the battery cannot reach higher than 10.5 volts when being charged, then the battery has a dead cell. If the battery is fully charged (according to the battery charger) but the voltage is 12.5 or less, the battery is sulfated.
Hot spots are among the most common issues with solar or PV systems. They can degrade the function of your solar panels and even render them irreparable. Hot spots occur when panels get too warm and overload. They are caused by several things, including the accumulation of dirt on the panels.